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Communication: The Key to Success
When looking at group communication, it is important to keep in mind that
everyone has a different way of viewing things. What means something to
one person may mean something completely different to another. It is
always a good idea to try to step into the other person's shoes as much as
possible. If you do this, you will find that it is much easier to
communicate and work productively together on any project.
People have differing communication
styles and comfort levels of communication. While someone might not bring
up a personal problem, so as not to burden another person, someone else
might consider this lack of disclosure to be deceptive. As a team, you
need to decide on the necessary level of sharing problems.
A good rule of thumb to follow is that
each team member should solve problems that are within his or her circle
of influence, without burdening other team members. However, if the
problem is of a significant magnitude so that it impacts the performance of
another team member, then it should be disclosed.
By focusing on good, effective
communication, teams can be assured that any project will run smoother and
enjoy greater success.
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Upcoming U.S. Classes
PMP® Exam Prep
April, 2005
18-22: Washington DC-Fairfax, VA
18-22: Tampa, FL R
18-22: Chicago, IL
18-22: Cleveland/Akron-Cuyahoga Falls, OH
25-29: Hartford-Windsor, CT
25-29: Los Angeles-El Segundo, CA
May, 2005
2-6: San Francisco-Burlingame, CA
2-6: Atlanta, GA (Note: This event is sold out, but you can be added to the
waiting list.)
2-6: Richmond, VA
9-13: Washington DC-Fairfax, VA
9-13: Seattle, WA
9-13: Cleveland/Akron, OH
9-13: Boston/Dedham, MA
16-20: Hartford-Windsor, CT
16-20: New York, NY
23-27: Kansas City-Independence, MO
23-27: Washington DC-Fairfax, VA
June, 2005
6-10: Cleveland/Akron, OH
6-10: Chicago, IL
6-10: Seattle, WA
6-10: Englewood, CO
6-10: Miramar, FL
13-17: Detroit-Plymouth, MI
13-17: Washington DC-Fairfax, VA
13-17: Houston, TX
13-17: Minneapolis-Coon Rapids, MN
13-17: San Diego, CA
13-17: Atlanta, GA
20-24: Sacramento, CA
20-24: Parsippany, NJ
20-24: New York, NY
20-24: Raleigh-Morrisville, NC
27-July 1: Phoenix, AZ
27-July 1: Hartford-Windsor, CT
27-Juyl 1: Washington DC-Fairfax, VA
27-July 1: St. Louis, MO
27-Juyl 1: Seattle, WA
July, 2005
11-15: Philadelphia, PA
11-15: Dallas-Addison, TX
11-15: Dedham, MA
18-22: Tampa, FL
18-22: New York, NY
18-22: Chicago, IL
18-22: Cleveland/Akron, OH
18-22: Hartford-Windsor, CT
18-22: Charlotte, NC
18-22: Miami, FL (Note: English course with Spanish speaking
instructor)
25-29: Seattle, WA
25-29: Washington DC-Fairfax, VA
25-29: Detroit-Plymouth, MI
25-29: Los Angeles-El Segundo, CA
August, 2005
1-5: Richmond, VA
1-5: Englewood, CO
1-5: Atlanta, GA
8-12: Cleveland/Akron, OH
8-12: Hartford-Windsor, CT
8-12: New York, NY
15-19: Houston, TX
15-19: Parsippany, NJ
15-19: San Francisco-Burlingame, CA
22-26: Washington DC-Fairfax, VA
22-26: Seattle, WA
22-26: Sacramento, CA
22-26: Kansas City-Independence, MO
29-September 2: Chicago, IL
For a complete list of upcoming classes, check
out our website
at
www.cheetahlearning.com.
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Cheetah Around the Globe
For international class information and schedules, please visit
www.cheetahlearning.com.
Asia/Pacific
Additional Classes, Continued Growth
With the change in September of the PMP® exam,
which will be based upon the 3rd Edition of the PMBOK®, we are working closely with students who have commenced their study
of the PMBOK® 2000 version. To ensure that these students can sit and pass their PMP® exam before September, we have scheduled some additional courses. Please check on
our website for the latest list of
courses. If you would like to
organize an in-house course, please contact tracey.irwin@cheetahlearning.com.
The Asia Pacific Region for Cheetah Learning has had phenomenal growth over the past
twelve months. We are up 288%, and with a 97.5% pass rate across the entire region, we are managing the growth without impacting the high quality of the proven PMP® Prep course.
To accommodate our growth we have a new trainer, Jude Pachamuthu, who is now based in
Adelaide. Jude will help out with delivery of the courses around the
Asia/Pacific region. Welcome on board Jude!
Singapore Does it Again!
We have scored another 100% class in Singapore, with all attendees completing their PMP® certification on their first attempt, after attending the Cheetah Learning PMP® Prep in February. This means that EVERY class taken in Singapore has been 100% class – not one student has failed on their first attempt – that is some record!
Pictured below are those students and trainers who attended the February course.
New Locations
We are pleased to further extend locations for the PMP® Prep course:
-
Chennai, India
-
Mumbai, India
-
Bangkok, Thailand
-
Beijing, China
In addition, we are planning courses to coincide with the pen and paper
PMP® exams, hosted by the PMI® chapters in Adelaide and Brisbane, Australia.
Watch for the course schedule updates!
Mexico/Latin America/South America
Our first Brazilian PMP class!
So far, we have had two public courses in Sao Paulo and one in-house for a company called DMR Consulting, hosted at the Almenat Hotel in
Embu. All three courses were a great success, and additional courses are planned for this area.
Kayaking in Mexico
As part of a training program provided in a joint venture by Alpha Consultoria
and the Instituto Tecnologico Autonomo de Mexico, or ITAM, Cheetah
recently held the widely
successful Project Kayak course in Mexico, running from March
13-15. The course was a closed
event for Siemens' Project Managers, and was held in the beautiful town of Tequesquitengo,
home of Lago de Tequesquitengo, or Lake Tequesquitengo.
The class participants had
expressed interest in an outdoor activity as part of a week-long class
that included a lot of PM lectures. Roberto Toledo, MBA, PMP, Socio
Director for Alpha Consultoria, and the class trainer, proposed the Kayak
course, much to everyone's delight.
Nice job, Team Incredibles!
"The Incredibles"
For class information, and a
complete class schedule, visit www.cheetahexamprep.com.
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Special Events
Event: Breakfast With a Bottom Line
Using Project Management to become more profitable
Keynote speaker: Michelle LaBrosse, PMP
Anoka Ramsey Community College
Coon Rapids, MN
Date: April 27, 2005
Time: 7:30 – 9:30 a.m.
For more information, or to register, contact Mary Kiecker at (763)
422-3303, or download an application online at www.Anokaramsey.edu/ContinuingEd.
Event: Breakfast With a Bottom Line
Using Project Management to become more profitable
Keynote speaker: Michelle LaBrosse, PMP
Nova Southeastern University
Ft. Lauderdale, FL
Date: May 5, 2005
Time: 7:30-9:30 a.m.
For more information, or to register, go to www.cheetahlearning.com/BWBLNSU, or contact Carol Ann Gauthier at (954) 262-8375 or
cgauthie@nova.edu.
Event: Breakfast With a Bottom Line
Using Project Management to become more profitable
Keynote speaker: Michelle LaBrosse, PMP
Dutchess Community College
Poughkeepsie, NY
Date: May 12, 2005
Time: 7:30-9:30 a.m.
For more information, or to register, contact Russell M. Pirog, Assistant Dean, at (845) 431-8902 or
Pirog@sunydutchess.edu.
Event: Cheetah’s PM Know-How Network Webinars
All Cheetah webinars cost $210, and are worth 1.5 PDUs, or .15 CEUs for those qualified to earn these credits.
Instructions on joining the webinar will be given upon registration.
Date: April 28, 2005; May 25, 2005; May 26, 2005; June 22, 2005; June 23, 2005
Time: 1:30-3:00 p.m., EDT
Click
here, or visit www.cheetahpm.com
to register, or for more information.
Schedule:
| Webinar Date |
PM Know-How Network Webinar Topic |
Webinar Summary |
4/28/05
5/25/05
6/22/05 |
Building Your Business with Project Management |
Project Management is a powerful business tool. You can use Project Management (PM) throughout your organization to boost personal and collaborative productivity, and ultimately show triple digit return on investment. In this web seminar, we'll explore the use of PM throughout the enterprise and show you how to build a standardized system that embeds PM best practices. You’ll use our return on investment model to illustrate the benefits to your bottom line, and we’ll show the success formula that Cheetah Learning used to achieve an average 500% per year revenue growth over the past four years. The power of Project Management isn’t a theory. |
| 5/26/05 |
Project Team Consensus Building Techniques
|
The better you and your project team members get along, the faster your project can move. In this web seminar, you will see techniques you can put to use immediately to improve how you and your team members get along to move your project at
Cheetah speed. |
| 6/23/05 |
The Formula One Race Car Performance Model for Business
|
Are your projects designed for speed, and are your project teams capable of keeping a
project moving fast? Just like a race car is designed, driven, and maintained to win races, your projects can be designed, managed, and executed so
that you move fast. The faster you complete your projects, the quicker you can get new products to market, realize improvement benefits on productivity projects, and reduce risks to your organization. In this
webinar, you'll learn how to design, manage, and execute your projects for
speed |
PDU Corner
PDU Profile
Letty Russell, Application Development Advisor
Course: Communicating Through Conflict
CN: What is your Project Management background, and your current position?
I am currently an Application Development Advisor for Anthem Blue Cross and Blue Shield. I have worked in the IT industry for 33 years. My PM experience is varied. I have been in a PM capacity on some of the projects at Anthem for the HMO system. Recently, I am in more of a Technical Lead position for projects where the HMO is included, as multiple platforms and systems are being changed.
CN: When did you obtain your PMP?
I obtained my PMP in October of 2003.
CN: Why did you take the Communicating Through Conflict course? What attracted you to this course over other PDU courses?
My original intent was to take this course in order to earn the PDUs towards my recertification. But after reading the course content, I wanted to take the course to learn the techniques available to address conflict and how to resolve it.
CN: Please describe your experience in taking this course.
The course was excellent. The “real life” situations that I was able to use helped me learn and apply the techniques immediately. Barb was a very responsive and enthusiastic instructor.
CN: What did you perceive as the real value of the course?
The real value of this course is that you can apply what you have learned immediately. The situations used in the course are those that you currently experience, either at work or outside of the workplace.
CN: Are there any memorable or favorite parts of the course that you would like to share?
One of my favorite parts of the course was learning “the sentence” and how -- and when -- to use it. It works!
CN: How do you think this course will make you a better Project Manager?
I'll be better prepared to address conflict when it arises in a project, as well as to recognize other team member’s viewpoints. The exercises in the course were based on real life experiences, which made it more valuable to me. I now approach conflict, and communicating through it, in a different way.
CN: Would you recommend this course to others?
Anyone who is assigned to a project should take the course. All project team members can benefit from taking it. There is potential for conflict at all levels within a project, and the value of this course would be to give all project team members the ability to address it and resolve it.
CN: Is there anything else you would like to share about your experience with this course?
My experience in taking this course was a positive one and I feel it has helped me learn the techniques and skills I need for addressing conflict, either at work or away from work. It would be great to see this course offered at a group level.
To read more about Communicating Through Conflict, click
here, or go to www.cheetahpm.com.
To read more about On Par Project Management, click
here,
or go to www.cheetahpm.com.
How do PDU Providers Stack Up?
PDU
Provider |
Courses |
#
of PDUs |
Cost
per PDU |
| Cheetah |
PM Strength Builder
Selling PM to Senior Executives
Project Portfolio Leadership
PM Scorecard
Cheetah Project Management
Communicating Through Conflict
Cheetah Negotiations
Enterprise Project Management
Building your Consulting Practice
On Par Project Management
Project Kayak
PM Masters Certificate Program |
Range from
5-60 |
$20 |
| RMC Project |
Tricks of the Trade for Risk Management |
16 |
$87 |
| |
What Makes
a Project Manager Successful? |
14 |
$93 |
| |
Tricks of the Trade for Determining Customer Requirements |
7 |
$114 |
| International Institute for Learning (IIL) |
Kerzner on Best Practices in Project Management (Online) |
6 |
$41 |
| |
Kerzner on Best Practices in Project Management (Classroom) |
14 |
$35 |
| |
Project Quality Management |
12 |
$62 |
| |
Project Risk Management |
12 |
$62 |
| ESI |
Project Leadership, Management and Communications (Classroom) |
22.5 |
$84 |
|
|
22.5 |
$84 |
|
|
1 |
$30 |
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Performance Assessment
Refueling
the WOW Factor
by Michelle A. LaBrosse, PMP, Chief Cheetah and CEO, Cheetah Learning
When we grow, as people and as organizations, there are inevitably speed bumps. I like to think of speed bumps as reminders for all of us to buckle
up and refuel for the best customer service.
After we've grown, and when we look in the rear view mirror at our customer,
what do we see? Do we see the wide eyes of surprise and the smile of a customer who has experienced the WOW factor in our work?
At Cheetah, we focus on the WOW factor and how our systems support it. As we
grow, we have to pay attention to how well our systems enable us to meet the
needs of our fast-growing customer base, and continue to exceed their expectations. And
when there's dissatisfaction from internal staff or customers, it's an early warning sign that the WOW factor could be
jeopardized.
We believe that our people are inherently good and can only perform as well
as the systems that we design and build. If our team starts to get frustrated, it shows in some very typical ways --
people being short with co-workers, taking a little longer for lunch to blow off steam, and getting
annoyed at little things that never seemed to bother them before. At Cheetah, we don't wait until things get dire before we find a solution. We
watch for these very human signs of frustration, and then create the next generation of operational systems.
My job as the CEO of Cheetah is to focus on the systems that enable the staff to move quickly and
consistently deliver the WOW factor to our customers. My job as the CEO becomes one of
the CLO - that is, Chief Listening Officer. Some complaints arise simply because people need a
vacation. Cheetahs work hard, and they need time to rejuvenate. At other times there are real system
improvements we need to address, and someone might be in real operational pain. Complaints are
opportunities to improve our overall system. At times, I feel like Lucy in the
Peanuts cartoon
the doctor is IN!
So, the next time you hit a speed bump, look for the opportunity. Do you need to listen to a concern
that could lead to a breakthrough? Or maybe you just need to refuel your WOW factor with an operational adjustment or two.
There's nothing to lose but your customers.
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Running Like a Cheetah
We asked our Cheetah staff how they handle working at Cheetah speed,
and their answers were as comprehensive and varied as each staff member. These perspectives
are provided by Cheetah employees who work in all areas of Cheetah --
training, sales, marketing, administration, and Information Technology.
We'd like to share their words of wisdom with you, as a way of learning
how different people handle working at Cheetah speed. And off we go!
Enjoying the Ride
Imagine being in hurricane winds or imagine being on a rollercoaster. Well, working at Cheetah is a cross between a hurricane and a rollercoaster. Ideas happen fast and furiously and the excitement is like a rollercoaster ride. Imagine working like that. What does it mean?
It means that you must be agile and be ready to react to the market on a
moment's notice. It means being accessible to your customers in some form, 24/7. It means creating and developing with a team who has a goal in mind; a team that is pumped by the excitement of moving fast, furiously, and sometimes walking on the wild side. Imagine going from idea to rollout in a matter of weeks instead of months.
Imagine the satisfaction of seeing your work come to life instead of going before a committee who reviews it
for so long it becomes obsolete. Imagine having the authority within a team to produce the product quickly and having the trust to publish it quickly rather than having it circle the depths of Dante’s Inferno. This type of work is not for everyone but for those at Cheetah, we love it –
imagine the ride we have everyday.
Self-Motivation Means Success
My definition of cheetah speed is to take the initiative and get tasks completed fast and accurately. We live in a company society where every
Cheetah is responsible for themselves and their tasks. To be a Cheetah, you must be able to accept a responsibility and run with it. Tasks and job titles change often and usually very rapidly. It is a high speed work society that takes a special type of animal to truly fit in.
For me, I have enjoyed the pace. Everyday is a new challenge, with new opportunities to become better. It can be stressful and frustrating because we do function in a boss-less scenario, but there is always a team member around that is willing to
lend a hand to accomplish the task. The most rewarding thing is that at the end of the day, you know that you have accomplished something and helped the
Cheetah family get that much stronger.
I can say that since I have become a Cheetah mentor, I have seen more clearly how
Cheetah speed truly affects our company. New employees sometimes have difficulties adjusting to our family atmosphere and
autonomous workplace. We stress self-motivation and accountability for one’s work. It does take some adjusting, especially for those who have come from large, corporate environments. We work fast, produce results, and most importantly, provide the best customer service possible.
Acceleration,
Efficiency, Quality
Cheetah Speed, to me, means achieving my tasks in the most efficient manner possible, without
compromising quality. In teaching the Cheetah Exam Prep course I have had to be creative in working with students who need extra help in order to attain the same, successful results within the allotted time frame. When teaching the
four day course, it is all about Cheetah Speed -- acceleration, efficiency and quality.
A good example of Cheetah speed and how it affects my work environment is in the Seattle Training facility,
where we go to lunch at a different restaurant every day. Unfortunately, the staff at the different restaurants do not understand the concept of Cheetah Speed. Working with the management and educating them on this accelerated concept with a focus on quality has proven successful.
What I have learned in terms of working at Cheetah Speed is that when given a task to accomplish, making a
plan and/or outline of what needs to be accomplished first greatly accelerates the process. Like all good project managers
know, the best way to achieve Cheetah Speed is to plan the work and work the plan. This allows us to stay focused on our goals and the tasks necessary to achieve those goals.
How Cheetahs Get Dinner
It’s kind of funny, but in order to cope with Project Management at the speed of a
Cheetah, you have to stop running.
I’ll let that sink in.
The cheetah, the fastest animal on earth, can perform at amazing speeds when necessary. But watch when they’re not moving. See? They’re not moving!
Most projects start in the Execution phase; an order comes in, the customer wants action, and so the project team leaps to position and begins working. Somewhere along the line, and probably long after an initial delivery deadline has been offered, the Initiation and Planning phases occur. Along with delays and missed budgets.
Simple, domestic projects, like grocery shopping, often come off this way. You head to the supermarket, and while shopping the aisles and specials, eventually come up with an idea of the menu for the week. No planning, no objectives, just a grocery cart full of decisions made in the interest of the vendor or marketer, and not the client,
or the consumer.
Back to the cheetah. They sit, they lounge, they observe. And when they’re good and ready to take off, they do so with amazing speed, purpose and objective. Usually, food.
Next time you go shopping, try the Cheetah method first, and just sit down. At your table, with your family. Initiate the project with some high level objectives, like a diet plan, a weekly budget, and any limitations, like cupboard space, perishability issues, etc.
Then plan the menu. What’s for dinner on Monday, what’s for breakfast on Wednesday, and who’s home and who’s not on Friday. Review the advertisements and fliers for the best value based on your requirements. (Procurement is always from the project point of view, not based on what’s on sale!)
Now, go ahead and hit the aisles! You’ll have your project plan in hand, a clear objective and a solid budget. Executing involves a comparison of prices, reading nutrition labels, and buying according to planned consumption quantities. You’ll come home with a
healthy, well-planned weekly diet, on budget, with all right ingredients. Keep it
low-carb like the cheetah, and you’re on your way to better health, energy and vitality too!
Analysis? Nay, Action!
To me, Cheetah Speed means addressing an issue with the mindset of getting things done fast and in the most efficient way possible. It’s about quick planning and definitive action. Instead of sitting around and scrutinizing every possible course of action, it’s about getting up and actually trying different courses of action to see what works best.
I’ve learned that once there’s a big idea to do something at Cheetah, right away everyone gets started on following it through. It’s really helped me to see that success doesn’t have to take forever. With smart planning and determined action, goals of any size are within reach if you move at Cheetah Speed.
The Art of an Emerging Mind
For several decades, I have been in the habit of taking a couple weeks off each year to trek alone in the Northwest mountains. I don't go far and I rarely climb peaks. Mainly I just wander off along some
trail-less ridge or valley and then sit quietly. I try not to contemplate lofty things or plan great deeds; I just wander and sit. No words, no goals, not many thoughts. Just sitting in the mountains.
In time, the mind relaxes. It stops describing things. It stops trying to do stuff. It even stops being bored. And then a remarkable thing happens. There is a shift and the world changes. There is so much joy, so much love. Everything is so bright. When the thinking mind is quiet, another kind of mind emerges, like stars coming out at dusk; a mind of great
expanse.
We accomplish many things, but we really don't need to accomplish too much. It is not so difficult to be happy and to do some good in the world.
Empowering the Cheetah
Joining Cheetah was a HUGE adjustment for me. Having worked for a really large company I was used to working in an environment with a lot of rules, defined
boundaries and processes. At Cheetah, all employees are empowered to do whatever it takes to WOW the customer. We move so fast that there can’t be any red tape or obstacles to keep you from delivering superior service to the customer. That is not to say that folks don’t get upset with each other but as a Cheetah you bruise hard and heal fast – no room for egos here.
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Happenings
The Tao of Golf
By Michael Bales, PMP, Cheetah Learning
There’s a mist coming off the fairway in the early morning as the first ray of the rising sun breaks through the tree line. The solitude of just me, my clubs, and the green in the distance brings a meditative joy to my heart. I’ve loved golf for
years; the challenge of putting a ball in a small cup 460 yards away, with just
four swings of a club -- three, if I am lucky -- keeps me coming back.
Originally, I started playing golf for business reasons, and then progressed to enjoying the challenge of playing competitive golf. In the process of becoming a golfer, I learned much more than how to hit a golf ball where I wanted it to go. I learned about handling emotional ups and downs, and how to control
my mind to stay focused. In time, I began to see a medium that related to business,
and specifically, to the art of getting things done -- enter Project Management.
So how does playing golf help a person with Project Management? Golf has an initiation phase, as you figure out the feasibility of getting a round in on Saturday when your spouse has something else in mind. Golf has an execution phase, a control phase, and a closing phase. I even use normal distribution analysis when I pick a club for making a shot to a small green surrounded by water.
In fact, a round of golf is nothing more than a five hour project that has different ways to measure the success of the project. Some people use a low handicap to measure their success. Others call it a successful day if they only lose a half dozen balls, or they didn’t get poison ivy while in the woods searching for a lost ball. Still others consider it a successful project if they got at least one bogey during the round.
One of the empowering aspects of golf is that you define the success of the project, and it is an individual experience – it’s yours to define. Another enjoyable benefit of golf is that you can tell what you value in life by the way you play the game.
When you play a round of golf do you like to drive the cart, make bets, and keep the game moving? Do you like to tell jokes and talk while on the course? Maybe you are attentive to the rules and prefer the driving range to the
course. Or maybe you find that you are patient and cooperative, not wanting to stand out
from the crowd or to show a strong preference for anything. Most likely, how you play golf is how you manage projects.
I find that the best golfers and the best project managers have a lot in common. Both have a
good understanding of who they are, and are constantly working on improving both their technical expertise and
their human interaction skills.
Still not convinced? Let’s pull out the PMBOK® Guide, the industry standard in Project Management, and map out a game of golf to it.
Initiation
Pay the fee, and off you go. If only it were that easy! When driving to the course, do you remember your good shots or your bad shots from the last round you played? Do you dread facing the water at number
five or the waste bunker at sixteen? A good project manager remembers the past and brings the lessons learned into the new project. They also spend time working on the areas they
need to strengthen.
Scope
The scope seems pretty clear – I’m going to play a round of golf. But is it really that clear?
Is the round going to be with buddies, or with business associates? Is it a competitive round, or a pleasure round? Are the rules going to be strictly by the book, or relaxed where kicking the ball back into the fairway is
acceptable? Good project managers have a clear understanding of the scope before they tee off.
Planning
Most often, we just think about playing the game –- but if we are playing with a potential business prospect, do we have a plan on what we want to talk about by the ninth hole, or what subjects we need to cover? As project managers, have we thought about what we are doing in enough detail
that we can tell a co-worker so they understand the plan, or is it pie-in-the-sky planning, hoping your team will understand through
osmosis?
Execution
Playing the game itself, one has to overcome first tee jitters, out of bounds, water hazards, sand traps, snakes, alligators, rabid dogs, flying balls, and all sorts of things that will go wrong. Good project managers know
that issues will arise, and have learned how to work them out. Do you practice conflict resolution, or do you hope it never shows up? Do you plan where to hit the ball to give yourself the best chance of success, or do you always go for it and hope that you end up where you want to be?
There is an adage in golf that I like to use: "Play Zen golf." It’s about hitting the second shot first. In executing a plan, how often do you forget to make room for a back up plan? On the TV show
The Apprentice, the project managers are often fired because they
don't have a back- up plan and have to create one on the fly. It took me a long time
not to go for the green every time on my second shot on a par five. Now I think about laying up to a known distance so
that I can get close to the flag and one putt for a birdie. I've learned that when I go for the green in two, I actually end up with a bogey more often than a par. Is there a moment of regret? Yes, it would be nice to hit my
three-wood 240 yards to the center of the green, yet I know that if there is regret,
then it was a real long shot and I was playing for another reason than a low score.
More often I was playing for the glory. In Project Management when the glory gets ahead of solid project performance, chaos is usually the result.
Another adage in golf: "A two foot putt counts the same as a 300 yard drive." Meaning, stay focused on the little things.
Completing the little tasks means as much as a big milestone. How often do we get involved in bragging about the big drive,
only to forget the little easy putt that throws us off our game plan, and then ruins the rest of the round?
Change
Emotionally, one of the difficult things to do in golf is to go from putting for birdie to chipping to getting close. A golfer is constantly having to change and evolve as the game
progresses. Watch the pros and see how often they have a ball hit the green and then roll off into an impossible lie. They have to change not only the shot but also their mind, from optimism to hope to get it done. In Project Management, we have to be willing to adapt and change to the circumstances.
It's how we handle the change that is the difference between a great project manager and one who should be in the mail room licking stamps. One great source of change can be feedback. I advocate using Project Management
Scorecards (www.pmscorecard.com)
to evaluate your skills and to learn how to grow from your experience.
Risk
Do you know the distances you hit a ball using a certain club? Do you know how often you hit the ball well? Say you have a water hazard in front of the green, and to fly the hazard takes 125 yards. On a good shot, you hit your
eight iron 125, but you only hit it well two times out of ten. A missed hit is usually short of the
mark. Maybe the play would then be a seven iron that you hit well three times out of
ten, 135 yards, but when you miss it, it goes 125. The same is true with project
management. Do you always expect to do everything perfectly, or do you realize that mistakes are part of the process?
Closeout
Do you add up all your strokes and pay all your debts? Or do you stay focused on a double bogey?
The lessons learned both in golf and in projects can be the pathway to your next success. Take a moment the next time you’re on the green, and think about your game and what it says about you. You may walk away with more than a suntan.
Michael Bales is a facilitator at Cheetah Learning, the market leader in Project Management training. At Cheetah, he teaches a course for Project Managers
that uses golf as the vehicle to master the principles of best practices Project Management.
For more information about the course, On Par Project Management, visit www.cheetahpm.com,
or send an e-mail message to Michael at Michael_bales@cheetahlearning.com.
Personalities on the Green
What is your personality on the golf course, and what does it say about you?
Here are a few common personalities:
-
"The Challenger" is motivated by a sense of urgency and will create it if it’s not
there. Challengers prefer to drive carts, bet, like to keep the game moving, know the score and course maps, and they tend to be entrepreneurs or in top management positions. They strive to control and are assertive, decisive, competitive, and prone to bets.
-
"The Social" makes the introductions, tells jokes and talks on the course.
Socials will be happy to break at the turn to eat and linger with a beer on the 19th hole. Socials tend to be in communications-related positions and fields.
-
"The Technical" is highly attentive to rules, sometimes
preferring the driving range to the course. Technicals examine putts from every angle.
They are often company controllers and people who like to play by the rules.
-
"The Traditional" generally doesn't state a strong opinion or do anything that makes
him or her stand out. Traditionals are often engineers or scientists who are patient and cooperative.
If you’d like to learn more about golf personalities, go to
www.neurogolfprofile.com, where you can even take a survey to learn more about your personal profile. Note: Cheetah Learning is not in any way affiliated with this website. There is a fee to take the survey and receive your personalized profile.
Important
Dates and Facts for Those Planning on Taking the PMP® Exam
-
August 29, 2005 is the
LAST DAY to apply for eligibility to take the test based on the PMBOK©
Guide 2000.
-
September 24, 2005 is
the LAST DAY to take the test based on the PMBOK© Guide 2000.
-
September 25 - 29, 2005
-- NO PMP EXAMS WILL BE GIVEN DURING THIS TIME.
-
September 30, 2005 is
the first day the exam will be given based on the PMBOK© Guide Third Edition.
Please note that if you should fail the exam before September 25, 2005, you have one year from the date you took the exam to re-take it based on the
PMBOK© Guide 2000.
What’s New at Cheetah Exam Prep for the PMP®?
The major news at Cheetah Exam Prep is our phenomenal pass rate so far
this year. Our course structure and methodology has allowed over 500
students to pass the exam since January, with an overall pass rate of over
95%.
With PMI® expecting to implement the exam based on the PMBOK® Guide
Third Edition in September, many Project Management practitioners who have
put off gaining their certification are now making it a priority. These
practitioners have been using the PMBOK® Guide 2000 in their work
environment and are very knowledgeable about it. This knowledge translates
into a better chance of passing the exam if they take it before September
this year.
The numbers of Project Management practitioners attending our classes
during the first quarter of 2005 shows that these practitioners are not
going to wait until the last minute to get their certification. If you’d
like to make an informed decision about whether you should take the PMP®
exam now or wait until September, you can download our free paper which
compares the PMBOK® Guide 2000 and the PMBOK® Guide Third Edition by
accessing
www.cheetahlearning.com and
clicking on the Free Download button. Make sure you read to the end and
find our discount promo code.
In the meantime, if you’re serious about getting your certification
before September, you only have about five months left, which equates to
about twenty weeks.
What’s your project plan
for attaining certification?
Cheetah PM: Free Downloads,
New Courses
We understand that you've worked hard to obtain your PMP® certification, and that you wish to keep your certification current and in good standing. We also understand that you may be juggling work,
family, and other commitments. That's why Cheetah Project Management is dedicated to offering you a variety of instructor-led courses online, on-site, or in-house to meet your individual or group training needs.
How do PDU Providers Stack Up?
| PDU
Provider |
Courses |
#
of PDUs |
Cost
per PDU |
| Cheetah |
PM Strength Builder
Selling PM to Senior Executives
Project Portfolio Leadership
PM Scorecard
Cheetah Project Management
Communicating Through Conflict
Cheetah Negotiations
Enterprise Project Management
Building your Consulting Practice
On Par Project Management
Project Kayak
PM Master's Certificate Program |
Range from
5-60 |
$20 |
| RMC Project |
Tricks of the Trade for Risk Management |
16 |
$87 |
| |
What Makes
a Project Manager Successful? |
14 |
$93 |
| |
Tricks of the Trade for Determining Customer Requirements |
7 |
$114 |
| International Institute for Learning (IIL) |
Kerzner on Best Practices in Project Management (Online) |
6 |
$41 |
| |
Kerzner on Best Practices in Project Management (Classroom) |
14 |
$35 |
| |
Project Quality Management |
12 |
$62 |
| |
Project Risk Management |
12 |
$62 |
| ESI |
Project Leadership, Management and Communications (Classroom) |
22.5 |
$84 |
| |
Quality for Project Managers (Classroom)
|
22.5 |
$84 |
| PMI Chapter
Meeting |
Dinner and
Talk |
1 |
$30 |
Our new courses include:
Selling PM to Senior Executives (5 PDU) $99
This instructor-led online course takes you step by step through the process of selling PM to Senior Executives in your organization, so
that you and your organization can soar. Click
here for more info
Project Portfolio Leadership (30 PDUs) $595.00
This instructor-led online course takes you step by step through the process of implementing and managing an effective Project Portfolio Management Process that meets the company's overall strategic imperatives through stewardship of the portfolio of projects.
Click
here for more info
Cheetah Negotiations (8 PDUs) $11,500 for up to 20 participants
Online (two hours), Pre-Work and One day on-site (six hours)
Project Managers learn and practice fast and effective Cheetah negotiation strategies and tactics. This course is geared toward making you more effective in negotiating all the common situations that occur
in your day-to-day life as a Project Manager. Through an online negotiation styles assessment,
and a mix of working sessions and simulations, you'll learn how to leverage
your innate talents to be more effective in negotiations. This course enables executives that have accountability for strategic objective execution to gain a working knowledge of the linkages that exist between strategic objectives and project deliverables. Contact
barb@cheetahlearning.com for more information or to schedule an on-site course for your group.
While you’re checking out our Cheetah PM courses, you might want to take advantage of the free downloads we have available, covering multiple PM topics. Many of you are familiar with the incredible value of our free
PMP® Toolkit, but you may not be as familiar with the other free downloads we offer. You’ll receive valuable tips, techniques, templates and important PM information you won’t find anywhere else. Go to
www.cheetahpm.com and look under Project Management Tools.
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Gui Cheetah de Preparación
para el Examen PMP® Y Exámenes de Practica
Hot off the press! Get yours today! This book has been available only since March
1st, and it is fast becoming a top seller at the Cheetah Store.
Cheetah Exam Prep, the United States leading company in the PMP® Exam prep industry, along with Cheetah licensee for Mexico & South America, Alpha
Consultoría,
have just written the book called Guía Cheetah de Preparación para el Examen PMP® y Exámenes de Practica, featuring more than 400
PMP®
exam practice questions in Spanish. Carefully written, the questions are based on the official Spanish translation of the
PMBOK® Guide 2000.
If you are considering becoming a PMP®, you won’t want to miss this book!
It is definitely the best self-study tool for PMP® Exam preparation if you are planning on doing your exam in Spanish. The practice questions, in conjunction with a reputable exam prep course such as Cheetah Exam Prep for the
PMP®, offered now in major cities in Latin America, will give you the advantage you will want before you take this difficult exam.
To purchase your copy, visit www.cheetahstore.com. Or call +52-55-55553-0353 in Mexico City.
PMP® Exam is currently based on the PMBOK® Guide 2000 version until September 2005.
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MAKLAF Press Announces
New Cheetah Books
Do you have a tattered and torn copy of Cheetah Project Management?
It's not surprising, since this book is probably one of your favorite reference books
on completing your projects quickly.
Well, there is good news. A new shipment of
Cheetah Project Management has arrived in our warehouses and is available for purchase through the Cheetah Store. The reprinted book still carries all the fantastic tips and techniques to get your projects and project teams moving fast. Packed with helpful pointers, it requires no additional RAM, costly specialized computer software, or elaborate tracking systems to
help you implement a common sense approach to getting things done quickly.
If you’re not sure that you can convince your fellow co-workers to try a less complicated approach
for their next project, you'll want to purchase our newest publication,
entitled Cheetah Negotiations. Cheetah Negotiations provides insight on the art of the getting what you want by helping others get what they want.
Based on our highly successful online class, Cheetah Negotiations presents a process of efficiently preparing for the many styles of negotiations
that you encounter daily. This process helps you to negotiate with other people fairly, in a way that
enables you to develop long-term growing relationships. Using this approach,
you can be sure that each party is satisfied with the result of every
negotiation that arises. And the more you help other people get what they want, the more you create opportunities that
help you to rapidly develop your own success story.
Cheetah Negotiations is due out
on May 2nd, and will be available at the Cheetah Store. Pre-order your copy today at
www.cheetahstore.com. As soon as they arrive, your copy will be shipped out to you.
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Cheetah PM Know How Network Webinars:
Turn Frustration into Freedom in 90 Minutes
Feeling frustrated and powerless? Not sure how to impact positive change in your organization using your PM talents and skills?
Take a walk on the webinar side -- and go from frustrated to free in just 90 minutes with Cheetah PM.
When you participate in a Cheetah PM webinar, you'll learn how to turn projects into profits.
You'll also discover how to drive triple digit return on investment using Project Management.
Members of the American Association for Engineering Companies did just that on Wednesday, March 30th, when they attended a web-based seminar conducted by Michelle
LaBrosse, PMP, CEO of Cheetah Learning. This webinar was well-attended by members, and Cheetah received rave reviews from participants.
Based on the success of the webinar with the engineering group, Cheetah is now offering a series of webinars on various Project Management topics to Cheetah customers and the general public.
All Cheetah webinars cost $210, and are worth 1.5 PDUs, or .15 CEUs for those qualified to earn these credits. Webinars are from 1:30-3:00 p.m., EDT. Instructions for joining the webinar will be given upon registration.
Click
here, or visit www.cheetahpm.com to register,
or for more information.
Cheetah’s PM Know-How Network Webinars Schedule:
| Webinar Date |
PM Know-How Network Webinar Topic |
Webinar Summary |
4/28/05
5/25/05
6/22/05 |
Building Your Business with Project Management |
Project Management is a powerful business tool. You can use Project Management (PM) throughout your organization to boost personal and collaborative productivity, and ultimately show triple digit return on investment. In this web seminar, we'll explore the use of PM throughout the enterprise and show you how to build a standardized system that embeds PM best practices. You’ll use our return on investment model to illustrate the benefits to your bottom line, and we’ll show the success formula that Cheetah Learning used to achieve an average 500% per year revenue growth over the past four years. The power of Project Management isn’t a theory. |
| 5/26/05 |
Project Team Consensus Building Techniques
|
The better you and your project team members get along, the faster your project can move. In this web seminar, you will see techniques you can put to use immediately to improve how you and your team members get along to move your project at
Cheetah speed.
|
| 6/23/05 |
The Formula One Race Car Performance Model for Business
|
Are your projects designed for speed, and are your project teams capable of keeping a
project moving fast? Just like a race car is designed, driven, and maintained to win races, your projects can be designed, managed, and executed so
that you move fast. The faster you complete your projects, the quicker you can get new products to market, realize improvement benefits on productivity projects, and reduce risks to your organization. In this
webinar, you'll learn how to design, manage, and execute your projects for speed.
|
Cheetah
in the Spotlight
Alexis Bohan, Tipping Point Technologist
Alexis works for Cheetah Learning as the Tipping Point Technologist, meaning she spends her time brainstorming and implementing ways to make Cheetah’s products and services “tip” over from seeds of ideas into huge mass market movements. Previously, she worked as Assistant Project Director at a qualitative market research firm specializing in video ethnography, and then honed her creative skills at the marketing innovation agency Harvest Communications. Alexis attended the Stern School of Business at New York University, where she double-majored in Marketing and Finance, with a concentration in Entertainment, Media, and Technology.
CN: Are there any special goals you'd like to accomplish in the near future?
AB: I have a huge list of books I’d love to get through. Some are for work and some are for fun. If I could
read even half of the books on my list within the next few months, I would feel
as though I accomplished a worthy goal.
CN: Are there any new realms explored by marketing today, anything that you want to elaborate on?
AB: I think marketing is always changing, and that’s what makes it so exciting. I work a lot with viral marketing, trying to find new and innovative ways to get the word out about Cheetah. It can be a lot of fun.
CN: What are some of the projects you've been working on?
AB: One project that I’ve spent time on this quarter is our new Cheetah Affiliates program. It is designed to allow outside entities to partner with us to help spread the word about our great courses. In return for their support, our Affiliates earn referral fees for all courses sold as a result of their linking to us. It’s a mutually beneficial relationship.
CN: When did you get interested in the work you do?
AB: I had worked in market research, but decided that I wanted to work more with actually taking that information and using it to develop marketing plans. I like the problem-solving aspect of it. I had a fantastic experience working for a marketing/communications agency, where I had the opportunity to learn about and participate in all kinds of marketing activities for a varied list of clients. There I held the position of Trends Analyst, and I really got into the whole idea of viral marketing. I especially like it because it’s a newer field, and there’s always something exciting going on, with tons of creative ideas popping up all over the place.
CN: What is the most challenging part of your job?
AB: The most challenging part of my job is to decide which projects to work on each day! We’ve got so much great stuff going on all the
time, that it’s sometimes hard to choose. Having an array of projects to choose from is nice,
though. It keeps things interesting.
CN: Would you like to improve anything about yourself in your career, or is there anything more you'd like to learn?
AB: I’d like to learn to use some design programs, such as Adobe® or
Quark®. In marketing we have a lot of interaction with graphic designers. I think having a better understanding of those programs would enable me to better communicate with the designers who are creating materials for us.
CN: Is there anyone who has been a mentor to you, or someone who has influenced you?
AB: Carey Earle, for whom I used to work at Harvest Communications, has been a wonderful mentor for me, not only in business but also in life. She’s really helped me with my career and continues to be a great friend to me. Carey’s very smart and hard-working, but mellow and down-to-earth at the same time, which I really admire.
CN: What do you do for escape?
AB: If the weather is nice I love to be outside. I like to read in the park, or just
people-watch.
CN: Of all your accomplishments, what makes you the proudest?
AB: I think I’m just proud of where I am in my life right now. I’m still pretty young, but I feel as though I’ve had so many great experiences and I’m really happy with that.
CN: What's most important in life?
AB: I think it’s important to take time out to enjoy everything. It’s easy to get caught up in one thing or another, but to be able to pause, look around, and appreciate things is crucial for me.
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Dear Cheetah
Q: My organization has decided to outsource its transport (home delivery) service. I have been appointed the Project Manager for this project. Unfortunately, I do not know where to start. I have to present the advantages and disadvantages that are brought about by outsourcing and how to solve the problems, if there are any.
A: Assuming that
your question is more about the process of identifying and
presenting the disadvantages, or risks of the project, rather than the
more specific details of outsourcing itself, it is first important to
understand why a team needs to take this initial step. Identifying the
risks involved in any project helps the team to focus on how to get the
project launched during the other stages, instead of being distracted
during the course of the project by all the things that could go
wrong.
There are four steps to
completing the risk assessment process. They are:
-
Identifying the risks
-
Quantifying, or
calculating, the risks
-
Developing
countermeasures
-
Assigning responsibility
for completing the countermeasures
1. Identifying the risks
Risks can be anything that the team thinks might prevent
the successful completion of any of the interim deliverables. The idea
here is not to quibble over what is or is not a risk -- rather, the goal
is to record anything that team members think could prevent them from
creating their interim deliverables.
In identifying the risks,
team members individually identify the risks for each of his or her own
interim deliverables, as well as their teammates. One of the reasons that
people skirt around the issue of identifying risks is because it could
point out a potentially embarrassing competency issue -- either with their
own skills or with the skills of a team member. Keeping the risk
identification anonymous helps the team to better bring all of the risk
issues out in the open.
2. Quantifying, or
calculating, the risks
Your team members now look at the probability that each risk will
occur. They do this very quickly using a highly scientific technique
called the "gut-feel index" (GFI). They use the GFI because they
may not be able to quickly articulate the factors leading to their
rating.
Team members vote on the risk probability simultaneously, without
speaking, for five to ten minutes for each risk identified. By ranking all
the risks in this way, each team member is obliged to evaluate the overall
potential success or failure of the project. If this is done quickly, and
the team provides the first rating that comes to mind, the risk assessment
may be even more accurate than a more analytical approach.
Once the probability of the
risks is assessed, the team votes on the impact that each risk will have
on creating the final deliverable. A risk might have a significant impact
on creating an interim deliverable, but might not have that great of an
impact on the final deliverable (or vice versa.)
3. Developing
countermeasures
A risk countermeasure is a preventive action, or a contingency plan.
Here, the team addresses the risks that were determined to be significant
as a result of the voting process. Even risks that the team decides are
not significant enough to warrant developing a countermeasure should be
documented. The reason to document all the risks identified is that often
people external to a project will identify a risk and ask a project team
member what he or she is going to do about it. With the documentation of
all the risks identified, the team member can explain that the team
considered the risk but determined that it did not warrant a
countermeasure.
For each countermeasure, it
is further determined whether a preventive measure or a contingency plan
is needed.
4. Assigning
responsibility for completing the countermeasures
Some countermeasures truly are a team effort. However, it has been
found that when everyone is responsible, no one is accountable. At
Cheetah, we practice and teach "single point accountability."
This means that one person is responsible for each deliverable, and this
extends to the risk countermeasure as well. Here, the team identifies the
member responsible for each countermeasure.
Facilitating the risk
section of a project launch includes moving the process along. People have
a tendency to run away with gloom-and-doom scenarios and war stories,
especially if they need a break. Your role as Project Manager, and project
launch facilitator, is crucial during the risk session to keep things on
track, and on time.
To learn more about how to successfully identify and address risks in any project you are undertaking, read
Cheetah Project Management by Michelle LaBrosse, PMP, available at
www.cheetahstore.com, or take the Cheetah Project Management online class (and earn 20 PDUs if you are a
PMP®) at
www.cheetahpm.com.
In working together with
your team to identify and take command of all the potential risks
involved, you should be prepared for any issues that arise, when the time
comes. Good luck, and let us know how your project turns out!
Have a problem that needs
solving? Need some help with your most recent project? Bogged down and
burned out?
Let
the experts at Cheetah help you get things straight - write us at email@cheetahlearning.com
today, and we'll attempt to answer your question by publishing it in a future newsletter.
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Featured PMP®
In each issue, Cheetah News
features a newly certified PMP® who shares his or her ideas, insight, and
experience with potential PMP®s considering certification.
Since 1998, Paul Newton has been a Project Manager, working mainly on IT development projects. Since 2004,
Paul has been consulting on Software Process and Project Management in
Ireland. In his spare time, he is employed as a part-time lecturer for the Project Management
postgraduate level at the local university.
Even with skills in Project Management, as well as a postgraduate diploma,
Paul felt that he would not receive global recognition, and so decided to
pursue PMP® certification through PMI®. He tried learning the material using self-paced, online
training with three other project managers, who worked together as a peer group.
Due to commitments, vacation, and even sickness,
the group only managed to get through exercise one of ten. Paul found that
the training was time intensive, and proved very difficult when trying to learn the points. In hindsight,
Paul does not feel that it would have prepared him fully for the "PMP® style" of questioning.
Paul was attracted to Cheetah's methodology and found the accelerated
approach really worked for him. "Between work and other commitments, I
could not find the time, " Paul states. "As my company was sponsoring the exam, I wanted to be sure that I would pass
the first time. After doing some research, I felt that Cheetah would provide the greatest possibility of this happening."
Paul found that simply attending the Cheetah course and doing exactly what
trainer Peter McBride told him to do, helped him the most in passing the
exam. "The PMP® exam is difficult, " Paul says. "It does not just test Project Management knowledge, but it tests it in the
PMI® way. The PMI® way is not always the obvious way,
so a preparation course is essential."
The PMP® certification
enabled Paul to move fully into a consultancy role. It formally, and globally,
became an acknowledgement of the skills and knowledge that he had already acquired. Paul
also finds that the maintenance of his PDUs has proven to be very easy.
"I've heard people refer to PDUs as a PMI® money racket," he says. "This is far from being the
case. PMI® makes it easy for you to gain units through being a project manager, attending Chapter meetings, self-taught learning, and presenting at events.
There are many other approaches as well, but these are the ones that work for
me. None of these cost me a great deal of money, and none of them require expensive formal training. I also believe that the PDU system keeps the qualification relevant and gives it more credibility. If the qualification did not have an
expiration date, I feel that it would only diminish in credibility."
For potential PMP®s,
Paul has just one piece of advice. "Go to the Cheetah course,"
he says. "Leave the mobile and the laptop at home, and do exactly what the trainer asks.
Thank you Cheetah, and thank you Peter McBride!"
Paul Newton, PMP, works as a consultant for Piercom Ltd, based in Ireland. Piercom Ltd. aids organizations in
Business strategy, Project Management, and Software Process Improvement using CMMI.
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