High Performing Business – Service – Ready, Willing, and Able
Michelle LaBrosse, CCPM, PMP, PMI-ACP, RYT
In designing learning experiences, we use a technique called the “emotional gradient t-up” as a way to engage our students. This way even if they do not come to class being “ready, willing and able” to learn, through the t-up, they become so.
I was thinking about this in relationship to being in service with the installation of our micro green tents this week. In the class we designed called “Project Micro Greens” Cheetah students get a complete indoor vertical hydroponic micro green system (like the one in the picture). To learn how to set it up and use it, they go through a t-up process we designed to help them get ready to set up and operate their system. By the time their kit arrives, they are ready, willing and able to set up their system in five hours and use it to produce enough micro greens to sell or share with others.
Yet this weekend, as a favor to several folks in our community, instead of requiring they take the class, we showed up and installed the micro green system for them. We now are showing them how to operate the system to grow micro greens Initially I was surprised at the level of T-up we had to do to engage them in growing micro greens. Then I remembered – well of course, they have not done the course nor have we taught them the course in person.
Being in service for us, means following our own programs the way we design them to ensure those we are serving become ready, willing and able to learn what they need to learn with us.
For more information, on Project Micro Green – visit Alaska Research Garden.