High Performing Business – Service – Stepping Up to the Plate
Michelle LaBrosse, CCPM, PMP, PMI-ACP, RYT
Being in service is a privlege of the capable – think about it – who wants someone incompetent attempting to be of service? Yet it is more than just an alignment of capabilities to best serve others, it is also about taking on the responsibilities that are yours to take on. I’ve experienced time and time again, that the bane of being the “responsible” one is more responsibility. Yet for those who are both capable and responsible, we are the ones called into service when the going gets rough. This level of diligency though is what can make your business shine – creating business systems people know they can count on, especially during difficult times.
Lets look at this through the lens of what we have created at Cheetah Learning. Often we get people who come to us pretty down trodden because they have failed at taking PMI’s PMP exam. Adding to this, they have to earn their PMP in order to keep their job or find a job. They need confidence the path we are taking them down will lead to their eventual success. When I stepped up to the plate and created a program that would guarantee people’s success, and at cheetah speed, we quickly took over the market for PMP exam prep. I had the capability to create the accelerated approach to pass the PMP exam. What I needed was to take on the responsiblity of the assurance this would in fact work for a majority of students. We did this by offering a significant guarantee people would pass the PMP exam after the four day prep. It was both our capability and our willingingness to take on the responsiblity for others’ success that helped us become and stay the market leader for over 15 years in this highly saturated and competitive space.
Stepping up to the plate time and time again is what creates enduring success in business (and in life). Learn how you too can create enduring success in your life by aligning your capabilities with the responsibilities that are yours to take on by becoming a Cheetah Certified Project Manager.